Refund and cancellation policy

Cancelling a station you buy

When you buy a station, ritu installs it for you. You can cancel any time before it is installed, and ritu will refund what you paid in full.

Once the station is installed, it is yours, so the payment is not normally refundable. If something is wrong with the station, it is covered by the warranty below. If you have any other problem after installation, contact ritu and it will help where it can.

Cancelling a sponsorship

When you sponsor a station, you fund one for a town or village that ritu installs and runs. You can cancel and get a full refund any time before that station is built and installed.

Once the sponsored station is live, the money has been spent on the hardware and the installation, so it can no longer be refunded.

Warranty for a faulty station

Every ritu station comes with a one-year warranty. If a station stops working because of a manufacturing fault within one year of installation, ritu will repair or replace it at no cost to you.

The warranty does not cover damage from accidents, misuse, or events outside ritu’s control, such as floods, storms, or lightning.

How refunds are paid

When a refund is due, ritu sends it back to the same payment method you used. Refunds are usually processed within 7 to 10 working days, though your bank may take a little longer to show the money.

How to ask for a refund

To cancel or ask for a refund, email ritu at namaste@ritu.ai, or send a message through the contact page. Please include your order details so ritu can help quickly.

Changes to this policy

ritu may update this policy as the service changes. When it does, the “Last updated” date at the top of this page will change.